By updating our material issues, refreshing our Business Principles and setting our responsible business measures and targets to 2020 we have a clear framework for the next three years. To explain the wider impact of being a responsible business we developed a graphic and video to show how we provide great service to customer and communities in the North West.
Our CR reporting forms part of our broader performance reporting and since 2015 our Annual Report has been prepared in accordance with the principles set out in the International Framework. It shows how we create value by making business decisions that are environmentally sustainable, economically beneficial and socially responsible.
We commission Corporate Citizenship to provide independent, external assurance and commentary on our responsibility pages, in particular, how they correspond with the AA1000 standard.